Here’s the cool part-these teams also help train your business and IT leaders to better support mission-critical environments.įor example, critical engineering training provides a multi-level development life cycle for staff, improving employee skill sets and knowledge to minimize risk of failure or disruption in mission critical facilities. Most of all, it’s the operations teams that support, defend and operate the mission of IT infrastructure which can make all the difference. A commitment to comprehensive account management and 100% uptime ultimately optimizes total cost of data center ownership. Leveraging Critical Environment ServicesĬritical environment services revolve around a methodology which focuses on all areas of service delivery ranging from health and safety, hiring and training, to process improvement, tools and systems. To accomplish this, you need to work with a provider which not only has critical environment services, but has excellent operational teams to support emerging critical requirements. So, the idea becomes to unify the entire resiliency strategy plan to include all aspects of critical environment services delivery. A proactive resiliency program would include HA, security, backup, and anything that impacts the confidentiality of data or compromises compliance. Understanding and defining business resiliencyīusiness resiliency and its associated services specifically revolve around the protection of your most critical data center environment. With that in mind, it’s important to understand the tools and systems which help support greater levels of resiliency around critical environments. The overarching idea here is to maximize uptime and value without compromising health, safety and security. Here’s the reality-IT needs are evolving and specifying the changes in data center design we need to make to our most critical services.Ĭritical environment services revolve around a methodology which focuses on all areas of service delivery ranging from health and safety, hiring and training, to process improvement, tools and systems. This means using not only native tools, but ones provided by the data center partner. You need to monitor the health of critical systems and the solutions that enable their resiliency. To be resilient, you have to aware of the state of your IT assets, including network and infrastructure. Having clear visibility into your entire data center ecosystem and its most critical components is an essential part of resiliency.
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